Manitoba Customer Contact Association

Building a strategic partnership with Manitoba.

Our Training

Educating, Inspiring and Serving

Our Events

Empower your team to provide outstanding customer service

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Celebrating 25 years of Industry Excellence!

It's your time now - learn more!

Upcoming Events

Where service meets excellence

Email Communication
Mon, Jan 13
Virtual Event via Zoom
Jan 13, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event via Zoom
Jan 13, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event via Zoom
RSVP

Multiple Dates
Customer Service Professional Training 2025
Wed, Jan 15
Delivered Virtually via Zoom
Jan 15, 2025, 9:00 a.m. – 3:00 p.m.
Delivered Virtually via Zoom
Jan 15, 2025, 9:00 a.m. – 3:00 p.m.
Delivered Virtually via Zoom
Our Customer Service Professional training has been developed to provide the tools you need in customer facing roles.
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Emotional Intelligence
Thu, Jan 23
Virtual Event
Jan 23, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event
Jan 23, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event
RSVP

Multiple Dates
Dealing with Difficult Customers
Thu, Jan 30
Delivered Virtually via Zoom
Jan 30, 2025, 9:00 a.m. – 12:00 p.m.
Delivered Virtually via Zoom
Jan 30, 2025, 9:00 a.m. – 12:00 p.m.
Delivered Virtually via Zoom
Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.
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Multiple Dates
Employee Motivation - giving it your best!
Wed, Feb 12
Virtual Event via Zoom Conferencing
Feb 12, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event via Zoom Conferencing
Feb 12, 2025, 9:00 a.m. – 12:00 p.m.
Virtual Event via Zoom Conferencing
RSVP

Multiple Dates
You've Got the Power
Tue, Feb 18
Delivered via Zoom
Feb 18, 2025, 9:00 a.m. – 11:30 a.m.
Delivered via Zoom
Feb 18, 2025, 9:00 a.m. – 11:30 a.m.
Delivered via Zoom
RSVP

“I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.”

Brené Brown