In today's fast-paced business environment, knowing how to assess your customer service team is more important than ever. Exceptional customer service can drastically elevate a company’s reputation and drive customer loyalty. Given that 70% of customers say they would recommend a brand because of friendly customer service, having the right assessment tools in place is vital. We will explore various MCCA assessment strategies for evaluating both potential and current customer

CALL FOR BOARD OF DIRECTOR NOMINATIONS Is this the LEADERSHIP opportunity for you? The Manitoba Customer Contact Association (MCCA) seeks a candidate to nominate for the Board of Directors. This individual should possess the skills, experience, and values crucial for MCCA's ongoing growth and success in a competitive and complex Industry. Benefits of Serving as a Board of Director: make the most of your membership investment. Increasing your involvement will enable you to m

ANNUAL GENERAL MEETING June 16, 2026 - 5:30 pm Caboto Centre 1055 Wilkes Avenue Winnipeg, Manitoba Food and Refreshments – 5:30 pm to 6:00 pm Meeting starts at 6:00 pm Meeting Agenda 1. Welcome Message – MCCA Board of Director’s Chair 2. Presentation - "Making Accountability Safe" Making Accountability Safe In today’s fast-paced Contact Centre environment, performance depends on more than metrics—it depends on people feeling safe to speak up, learn, and suppor