MCCA has published their revised 2026 Training Solutions catalog of professional development courses. New and updated courses for 2026-27 are available starting on page 18. Making Training and Development Part of Your Corporate Landscape THINK provides leading-edge training customized to meet your needs. In addition, numerous courses are available right now to upskill and reskill your workforce, including new workers. Our unique advantage as a trusted training provider in M

At the June 2026 Annual General Meeting the 2026-27 MCCA Board of Directors were announced as follows: Executive Chair - Christina Kenny, MBC Manager, Member Services ​ Vice Chair - Meagan Gillespie, Skybridge Americas - Sr Manager Employee Success ​ Secretary - Jaclynn Saunders, Director RBC Advice Center Home Advisor, Mortgage Retention COE and Assistant Center Director Advice Center Winnipeg ​ Past Chair - Sheri Banville, BellMTS Executive Director - Bruce Rose Directors

Message from the Chair This past year has been one of continued growth, resilience, and collaboration for our association and the customer contact Industry across Manitoba. As organizations continue to adapt to changing customer expectations, evolving technologies, and workforce challenges, our members have consistently demonstrated innovation, professionalism, and a commitment to service excellence. I would like to extend a special thank you to Bruce Rose, Executive Director