Tue, Mar 12
|Virtual Delivery via Zoom
Transforming Customer Complaints into Opportunities
You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
Time & Location
Mar 12, 2024, 9:00 a.m. – 12:00 p.m.
Virtual Delivery via Zoom
About the Event
Transforming Customer Complaints into Opportunities
Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
Date: March 12, 2024
Time: 9:00 am to 12 noon | Virtual Delivery
Registration Fees:
Members: $99
Non-Members: $149
Topics covered:
- Causes of complaints
- Neutralizing negative attitudes
- Understanding your customer
- Emotional and logical elements of complaints
- Remaining positive
- Dealing with difficult people
To register for this training contact events@mcca.mb.ca.