Application

Full Member is a member in good standing with the MCCA, which is either engaged in the operation of a Customer Contact Centre or in an operation with a primary focus on Customer Contact Enhancement. Full Members have the right to 1 vote, through their designated representative, at the Annual General Meeting and special meetings of the Members.

​

Customer Contact Centre - A physical or virtual entity that may include a number of customer engagement channels across numerous sectors to facilitate communication between the provider of products and/or services with a potential, current or former consumer of such products or services.

​

Customer Contact Enhancement - To facilitate or enhance communication between the provider of products and/or services with a potential, current or former consumer of such products and services.

​

 

Small:        $500/annum   (99 employees or less)

Medium:   $1000/annum    (100 - 399 employees)

Large:        $1500/annum   (400 employees or more)

*Subsidiary business units affiliated with the Full Member may join as a Divisional Member @ $250/annum.

​

​

​

Vendor Member:

​

A member in good standing with the MCCA, which supplies goods, support or services to the Customer Contact Centre industry, but which is not involved with the actual operation of a Customer Contact Centre or in an operation with a primary focus on Customer Contact Enhancement.

​

Vendor:    $1000/annum

​

​

​

Associate Member:

​

All other organizations that do not meet the requirements of a Full Member or a Vendor Member. Associate Members are not eligible for Board nomination (no voting privilege) but are welcome to participate on MCCA committees.

​

Associate   $250/annum

​

Please note:

• Membership is for a 12 month period from date of acceptance

• Membership dues are non-refundable