Sharing Ideas and Resources from Industry Influencers 

Train the Trainer - creating meaningful and effective training programs. Did you know that Adults have different learning expectations? This course delves into the basics of adult learning. Gain insights into designing training programs that enable adult learners to succeed and advance their skills. What you will learn: Introduction to Adult Learning – We have to train them?  explore the fundamentals of adult learning to create training designed to ensure learner success. Nee

Agentic AI is moving fast—and so are customer expectations. We’re excited to share an upcoming virtual session hosted by OBS Global and Five9 that we believe will be highly relevant to contact center professionals across our community. This webinar is a great opportunity to get ahead of the curve, understand what’s real (and what’s noise), and see how Agentic AI is already reshaping customer experience and the modern contact center. When:  Tuesday, December 9th, 1 pm CST Wher

The Canada Summer Jobs (CSJ) program provides wage subsidies to employers hiring youth aged 15 to 30 for summer jobs that help build valuable workplace experience. Application Period: NOV 4 to DEC 11, 2025 Who Can Apply: Not-for-profit organizations Public sector employers Private sector employers with 50 or fewer full-time employees Employer information can be found at https://www.canada.ca/en/employment-social-development/services/funding/canada-summer-jobs.html . Youth Job