Personal Development

This session is a blended approach of performance, change and time management. See how you and your team can improve organizational effectiveness with the 3Ms.

Six Thinking Hats is a simple, but powerful, thinking process that helps people be more productive, focused, and mindfully involved. Each hat represents a different way of thinking which provides an opportunity to look at a problem from six different ways. In this session, we look at a real problem identified by the group and put in to practice the 6 Hats Thinking for solutions.

This 8-part series is designed for leaders with a focus on collaboration towards return to Indigenous values through the 7 Sacred Teachings. Each session will provide insight on how to use these teachings as guiding principles in leadership.

Ethics, power, and communication are just some of the traits it takes to be an authentic leader. Most people want to know the work they do makes a difference in the world.  This session opens the concepts of authentic leadership and why we should care about becoming a leader people want to follow.

As leaders we may be concerned with absenteeism.  Have you considered “presenteeism” to be just as alarming? “Presenteeism” happens when our team member is physically in their seat but not engaged. We explore strategies to help us stay present at work despite the ongoing distractions we face and how we can recognize those who need to be re-engaged.

You may have heard it said that your IQ will get you the interview and your Social IQ will get you the job. Developing Social IQ is one of the greatest qualities of any trustworthy leader. Boosting your Social IQ will allow you to be more effective in handling challenging situations, growing trust in your teams and lead with quiet dignity. This session looks at how you can boost your Social IQ and have better communication in your workplace, volunteer capacities, communities and homes.

Building Better Leaders training is designed to develop innovative, effective, and inspiring business leadership. The coursework examines how key leadership skills and behaviours impact employees, customers, and organizational results. Learn how to use leadership behaviour to build trust and begin crafting your leadership vision to inspire others.

Nothing is as fast as the speed of trust. Building trust in your organization will allow you to see higher productivity while lowering costs. Examine the power of trust with your employees and customers.

Combining social radar and savvy communication will help us lead out with civility at work. This session introduces the foundations of civility while combining the characteristics needed to develop our leadership skills. We will look at what it takes to increase civility in the workplace and the real quantifiable power of boosting Civility at Work.

Emotional Intelligence and social awareness are keys to a cohesive work environment. Explore the power of empathy and how to use emotional intelligence with our internal and external customers. “Empathy is… seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” ~ Alfred Adler

When employees are not meeting expectations, they need their leaders to help guide them to success.  We will look at setting SMART goals, creating development plans, using coaching forms and defining a process for holding productive coaching conversations.

Learn how to navigate turbulent times and explore the symptoms and causes of team conflict using social awareness and emotional intelligence. Explore conflict management styles and learn how to use them strategically. 

We know that happy employees create happy customers. Providing the skills for work life balance and creating an environment that is safe, empowering, and satisfying, will keep your staff happy, present, and engaged. We are thrilled to offer strategies for maintaining control through simple chair yoga exercises and mindful meditations.

Customer Service Professional training provides participants with a firm foundation in the standards and strategies for success within the customer service/customer enhancement industry. This 2 day course promotes self-reflection on existing behaviours and outlines best practices and strategies for communication, including tactics for both handling and understanding difficult customers. 

In our fast-paced business and personal lives, most of us find ourselves faced with more work than time to do it. For organizational leaders, this trend is amplified as organizations struggle to do more with fewer resources. While there is a wide variety of strategies we could discuss to manage this trend, this session puts the focus on how to use effective delegation.

Help build trust in our organization through elevated communication techniques. Create clarity for internal and external customers, discover the power of questioning techniques, analyze various barriers to effective communication and explore the crucial component of body language.

Have you noticed that in this great epoch of technology and communication we are lacking effective communication and especially etiquette? Learn tips and tricks on how to get what you need from your email conversations. We provide the essential rules for more effective communication in your emails and texts.  “Are your elbows on the table?”

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of oneself, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills. 

Dive in with us and swim your way to higher retention and improved customer service excellence through these interactive and engaging sessions. The FISH! Philosophy helps make the ordinary extraordinary through the practices of Choose Your Attitude, Play, Make Their Day, and Be There.

Take employee engagement to the next level! Some organizations will focus on employee engagement without giving emphasis to employee enablement. Develop your team by empowering them with the right tools and opportunities to deliver quality results. This session talks about the ‘how’ with Employee Enablement.

“When employees respect each other and get along in the workplace, it’s amazing how productivity increases, morale increases, and employees are more courteous to customers.” – Maureen Wild.

Take a look at what culture and diversity mean and how creating a corporate climate of respect and understanding can improve your bottom line.

One of the most important set of skills for team leaders, managers, trainers, indeed anyone who has a need to present information or host a meeting, are facilitation skills. These are the "process" skills we use to guide and direct key parts of our work with groups of people. Take your next meeting to a more engaging level with this session.

Grab a chair and settle in for a relaxing boardroom yoga session with meditation and strategies to maintain calm in stressful situations. “A calm mind is the ultimate weapon against any challenge in life.” ~ Anonymous

If you don’t have the right corporate culture in place, you won’t achieve your performance goals, no matter how much time and money you spend. Join us as we discuss the importance of workplace culture and how it relates to performance and results.

Every day we are making all sorts of decisions; some with long lasting consequences. This session looks at how to increase our ability to make more effective decisions… well. Often we are making decisions based off symptoms of the problem and fail to find the root of the issue. Here we will look beyond the obvious, learn to seek alternatives, and evaluate the plan.

Good time management helps you to work smarter not harder. This session will aid you in understanding where your time leaks are and how to put a stop on wasted time.

Walk away with an understanding of the importance of balancing tasks, process, and people to achieve organizational and professional success. In this session you will assess your leadership style, discuss core leadership and professional competencies, and conduct a SWOT analysis.

The fundamental goal of performance management is to promote and improve employee effectiveness. It is a continuous process where leaders and team members work together to plan, monitor and review work objectives or goals and their overall contribution to the organization.

Maximizing Your Investment training outlines best practices for creating both a healthy organizational environment and coaching dynamic that will help keep your employees happy, and ensure you see a return on your recruitment investment. The coursework covers setting SMART goals, creating development plans and strategic responses to employees who aren't meeting expectations.

Negotiation is not something to be avoided or feared – it’s an everyday part of life. Any time people are communicating and there are different goals in mind, negotiation is happening. Understand negotiation behaviours and learn strategies to create value in your interactions.

Your employees need to clearly understand what you expect of them. Create an engaged workforce by helping employees meet organizational goals through performance expectations, coaching, and appraisals. Define how you communicate work instructions, monitor progress, provide feedback, and guide employee career development.

Most of us were taught the Golden Rule when we were young which states “Treat others the way we want to be treated”. The only problem is we don’t all want to be treated the same. The Platinum Rule helps us to understand different communication styles so we can take our conversations to a higher level.

Albert Einstein said, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” In this 3 part course, we create opportunities to explore real life problems and help develop an action plan to see it through.

In this session, we look at the qualities that make a great leader. Research shows that integrity is one of the top things employees want from a leader. Learn how to better support your team and build their trust while looking to the future. 

We know that the keys to being a successful salesperson is understand the customer, have great product knowledge, and be a savvy communicator. In this session, learn the various approaches to selling, understand how connected our customers are, and overcome obstacles while building trust.

Priorities will guide you in life's decisions and keep you on track. Most importantly, priorities will give you the confidence to say "no." Incorporate new practices to extend your planning horizon and maintain your momentum.

A team is not a group of people who work together, it is a group of people who trust each other - Simon Sinek

Define the characteristic of a team and the benefit of creating cohesive teams. Identify the stages of team development and use a three-stage process to resolve conflicts.

Increasingly business communications are done through chat, email, and text. Your customers love to have options when it comes to contacting you and many still choose the telephone. Having great telephone etiquette sets you apart and lets your customers know they are heard. In this session, we examine the techniques for great telephone communication including the importance of words, tone, and even body language.

Are your trainers achieving the desired results? Adults have different learning expectations. This course explores the fundamentals of adult learning to help develop your understanding of how to create training programs that allow the adult learner to be successful and further enhance their training skills.

Bad behaviour at work can be costly to the company as well as the other team members. Learn to identify, prevent, and release toxic workplace behaviours. See how you can take undesirable situations and turn them in to learning opportunities.

Every company has vision, mission, and values statements. Learn how to connect these statements with your role while helping your team understand their vital part in the success of your organization.

Business writing is a type of writing that seeks to elicit a positive business response. It's a purposeful piece of writing that provides relevant information to help a reader know something or do something. In this session, you will learn the basics of several types of business documents and steps to ensure your writing fits standard criteria and is substantive, clear, correct, and easy to scan.