Customer Service Week is observed annually during the first full week of October. Originating in the 1980s, this week was established by the International Customer Service Association. While many believe Customer Service Week is about acknowledging and valuing customers, its true purpose is different. While it's important to always show appreciation for our customers, this week is specifically intended to honor the employees who ensure customer satisfaction and loyalty towards our business.
Ten Ways to celebrate CSW ideas:
Start the week with a kickoff breakfast
Play "trading spaces"
Dress up day
Internal Recognition and Rewards day
External Recognition day
Executives - The Power of the Pen
Colleagues - The Power of the pen part 2
Host a Charitable fundraiser
Bring in an Outside Speaker
Recognize your Customers
At MCCA, our commitment to supporting CSW goes beyond just one week in October; it is a year-round dedication. We have established four key initiatives that drive our efforts to uplift and empower CSW members in our community. These initiatives are carefully designed to address various aspects of their well-being and success, ensuring that they receive the support they need at all times.
By championing these four initiatives, we aim to make a lasting and meaningful impact, demonstrating our unwavering support and dedication throughout the year.
Get involved in your community and spread the positive news of working in the customer contact Industry. Be proud of the work you do!
Invest in your teams' growth through professional development opportunities.
Skills exchange sessions - skill sharing helps your employees learn from each other and builds camaraderie. Encourage your team members to share their expertise and teach each other valuable skills. We are always learning!
A mentally and physically healthy team is a happy and productive team. Prioritize the well-being of your people by introducing employee wellness initiatives.
Are you ready to put these Customer Service Week ideas into action?
Remember: a team that feels valued is more likely to deliver exceptional customer service and stay on your team. By adding these four Customer Service Week ideas to your toolkit, you can engage your team while fostering a culture of support and appreciation — not just in October, but anytime throughout the year — with or without donuts.
Visit our CSW page for more details - https://www.mbcustomercontact.org/customerserviceweek.
Visit our Updates page for more articles on CSW - https://www.mbcustomercontact.org/news.
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