Since 1999, Manitoba Customer Contact Association (MCCA) has celebrated the Manitoba Excellence in Customer Contact Achievement (MECCA) Awards. The purpose of the awards program is to recognize excellence and evoke pride in the Customer Contact Centre Industry. Each year, we celebrate organizations and their staff who exemplify the BEST that our industry has to offer.
“Write a new ending for yourself, for the people you’re meant to serve and support, and for your culture.” B Brown
We are celebrating 25 years!
Congratulations MCCA and the Customer Contact Industry.
This past year, we built significant momentum with the goal of expanding on many of our mandates within the customer service sector, a field that is increasingly becoming the cornerstone of successful business operations. As we navigated through various challenges and opportunities, we focused our efforts on enhancing our service offerings and ensuring that we met the diverse needs of our clientele. Now, more than ever, we recognize the crucial role of the people who help drive the work we do on a daily basis. Our team members, with their unique skills and unwavering dedication, are the backbone of our operations, and their contributions are invaluable in creating a positive customer experience.
It is through their hard work and commitment that we are able to deliver exceptional service, fostering loyalty and satisfaction among our customers. We firmly believe that Great People + Great Work = Superior Customer Service, and this equation serves as a guiding principle in our pursuit of excellence.
By investing in our workforce, providing ongoing training, and cultivating a supportive environment, we are not only empowering our employees but also enhancing the overall quality of service we provide. This synergy between our people and their work ultimately translates into a more effective and responsive customer service experience, which is essential in today’s competitive landscape.
Thank you to the MCCA Board of Directors and operational team for their diligent work that has resulted in this year’s success and more specifically, our 2024 MECCA Awards Gala. Thank you as well to our many sponsors, attendees and partners who have made this Gala possible.
Finally, a heartfelt CONGRATS! to all of the nominees and award winners. Your unwavering commitment to excellence in customer service has been nothing short of inspirational! The dedication you have shown in consistently delivering exceptional service to your customers not only sets a high standard within the industry but also exemplifies the core values of integrity, professionalism, and empathy. Each of you has demonstrated remarkable resilience and creativity in overcoming challenges, ensuring that your clients feel valued and appreciated. The impact of your hard work extends beyond individual interactions; it fosters a culture of trust and loyalty that benefits not just your organizations but the broader community as well.
As we celebrate your achievements, we recognize the countless hours of effort, training, and passion that have gone into honing your skills. Your success serves as a beacon of motivation for others striving to enhance their own customer service practices, and it highlights the importance of prioritizing customer satisfaction in every aspect of business. Once again, congratulations to each of you for your well-deserved recognition!
MCCA Executive Director - Bruce Rose
MECCA 2024 goes live on February 21, 2025.
Great People + Great Work = Superior Customer Service!
MCCA Team
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