Each year at the prestigious MCCA awards gala, a highly anticipated event within the industry, contact centres from various sectors are recognized for their outstanding excellence and remarkable achievements. This gala serves as a beacon of recognition, drawing together leaders, innovators, and professionals from the contact centre landscape to celebrate the exceptional contributions made by these organizations.
Various awards are presented, highlighting categories such as employee engagement, training and performance, community, health and wellness and innovation. The atmosphere is filled with excitement and pride as representatives from the winning contact centres share their success stories, showcasing the hard work and dedication of their teams.
The MCCA awards gala not only acknowledges individual excellence but also fosters a sense of community within the contact centre industry, inspiring others to strive for higher standards and continuous improvement in their own operations.
Join us on February 21, 2025 at the 2024 MECCA Gala as we celebrate people, process and performance!
MCCA Team
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